Our People

At TRT, we are committed to fostering a workplace culture that embraces diversity, promotes equity and ensures inclusion for all. We believe that our differences—whether in race, ethnicity, gender, age, religion, disability, sexual orientation, or background—make us stronger, more innovative, and better equipped to serve our communities and clients. Diversity is the presence of differences that make each person unique and can be used to differentiate groups of people from one another. In addition to race, ethnicity, gender, age, religion, disability, sexual orientation, or background it also includes work experience, thinking style, and personality type. Inclusion is defined as the full engagement and development of all stakeholders (employees, customers, suppliers, communities and shareholders) associated with an organization. Inclusion enables individuals and groups to feel safe, respected, engaged, motivated and valued, for who they are and for their contributions toward organizational and societal goals. Inclusion only happens when the diversity of an organization is fully leveraged.

The goal of diversity and inclusion is to maximize the ability to identify and meet the most pressing needs our customers and communities face today. Making cultural change is challenging, but embracing diversity and inclusion will help pave the way for a bright and sustainable future by attracting and retaining the best and most talented people possible.

TRT's vision is to be the preferred partner for Naturally Based Specialty Chemicals by consistently manufacturing and delivering high quality products through a sustainable and diversified supply chain. Our mission to deliver superior value to our stakeholders is partly achieved by fostering an engaged culture that empowers our employees to achieve goals and provide an exceptional customer experience.

As we continue to apply diversity and inclusion, TRT strives to:

• Create an inclusive environment where every employee feels valued, respected, and empowered to contribute.
• Promote equitable opportunities for growth, development, and advancement across all levels of the organization.
• Celebrate diversity by recognizing and honoring the unique perspectives and experiences of our team members.

Diversity and inclusion are not just initiatives—they are integral to who we are and how we operate. Together, we are building a workplace where everyone belongs.

Women in STEM / Internships — Changing The Face of STEM

Building on the initiatives outlined in the 2019 Sustainability Report, the internship program aimed at supporting women in STEM (Science, Technology, Engineering, and Mathematics) studies has continued to grow. TRT's program targets individuals from local colleges/universities or those who are children of TRT employees currently enrolled in targeted academic programs. Our objective is twofold: to empower women in alignment with UN Sustainable Development Goals and to identify and nurture talent for potential future employment opportunities.

Women in STEM aims not only to offer professional growth opportunities for women but also to enrich TRT's diverse workforce by tapping into a broader pool of talented individuals. Interns will assist in a wide range of activities ranging from data collection and analytics to field engineering in the refinery. Paired with a TRT mentor, the STEM Intern will be an integral part of programs designed to kickstart or support programs related to a wide variety of technical skills.

TRT's STEM internship is designed for candidates who have completed at least one to three years of college, offering them a platform to enhance their professional credentials and skill sets. TRT brings in interns for the Winter and Summer breaks.

Qualified programs under consideration include:

• Sustainability
• Environmental Engineering
• Supply Chain Management
• Occupational Health and Safety
• Chemical Engineering
• Mechanical Engineering
• Electrical Engineering
• Manufacturing Engineering
• Chemistry
• Business

In 2025, we continue the STEM program welcoming Alexa Sirard to TRT. Alexa is attending Tufts University in Boston MA to study chemical engineering. As an operations intern this summer, Alexa is involved in monitoring and supporting day-to-day process activities. Responsibilities of this nature help to foster communications and systems analysis in the facility. Communications through TRT's Morning Market planning system for the Operations Team keep all departments aware of the goals, objectives and initiatives the facility is taking on each week. Alexa is also monitoring the hydrogenation system and communicating with TRT's supplier daily to ensure the inventory of hydrogen is maintained by Air Products & Chemicals, Inc.

As a field project, Alexa is exploring and implementing systems improvements that will lead to a reduction in the plant's usage of potassium hydroxide. Beyond monetary savings this will also reduce Scope 3 carbon emissions. Beyond the KOH project, Alexa is working with the process engineering team on other tasks and projects as she expands her knowledge and experience at the facility.

TRT's goal is to give people in the STEM Internship program valuable hands-on experience with large-scale manufacturing operations and to develop an understanding of process efficiency, safety protocols, and coordination across different departments through communication. These skills build a strong foundation in industrial operations and provide exposure to the complexities of a production facility. These experiences help enhance educational experiences and prepare the individuals involved for a productive future in industry.

Training

TRT has made effective training a top priority in the last year. By providing more hands-on, in-person training, TRT has captured the needs of our employees that has greatly improved our safety culture and our overall morale. TRT's goal for training is to customize it to our facility and our people.

TRT's training program has brought our departments together to set realistic goals, build accountability and meet our company objectives. TRT's well-crafted employee training program has greatly improved both personal leadership skills and career skills while building our overall success. Training is not a one-way experience here at TRT. TRT's training has evolved to be more employee focused by giving them a chance to share their concerns, best practices and ideas. This has encouraged not only individual growth but more collaboration between departments, leaders and teams.

TRT's goal for 2025 is to build on our employee talent training at all levels of our company. TRT's leadership is committed to providing a well-designed training plan to support optimize time and resource and boost employee engagement. More importantly, TRT's training plan will include regular check-ins with our employees from managers to foster supportive relationships and improve accountability. TRT will add more versatility to its training to drive growth and improve performance. Lastly, TRT has encouraged active participation in our training program from all of our employees by offering training in- person during all shifts and having peer-to-peer trainers.

Customer satisfaction continues to be a top priority for us. Our commitment to sustainability is consistent with the sustainability commitments of our customers. We, along with many of our customers, have embraced the concept of environmental and social performance and will continue to drive this platform throughout our industry, from suppliers to finished goods.

Many of our customers are large global companies that have embraced the concept of environmental and social performance, and expect their suppliers to do the same. This reinforces the business value of our programs and involves all levels of the organization in the commitment to achieve our goals.

In 2018, to ensure that we remained competitive in the marketplace and are able to service our customers, we became REACH certified. REACH is a regulation of the European Union, adopted to improve the protection of human health and the environment from the risks that can be posed by chemicals. Since then, TRT has expanded its registrations and now has a REACH presence in the United Kingdom.

Our refined glycerin has been Safe Quality Food (SQF) Level 2 certified since 2015. We are recognized by the SQF Institute, a division of the Food Marketing Institute (FMI), as a HACCP Based Food Safety Plan Supplier. In 2019, we worked to achieve SQF Certification for our Kosher and Halal Fatty Acids. This certification reflects the goal of our food safety management system to improve business processes, increase efficiencies and reduce risk. To receive this level of certification we must:

• Meet a number of strict SQF safety and sanitation requirements
• Develop and maintain a high level of sustainable Good Manufacturing Practice (GMPs)
• Develop and follow a Hazard Analysis Critical Control Points (HAACP) program to ensure food safety
• Develop a food safety risk analysis while providing continuous SQF training for all its employees

SQF certification is recognized worldwide, informing customers that they are doing business with a company who adheres to the strictest food safety and sanitation standards. It gives consumers a sense of confidence knowing they are buying products from a company who is recognized for producing safe food products. This certification gives external validation to the internal safety commitment to which we have always adhered.

Being SQF certified builds confidence between TRT and our partners. Having a recognized single-audit system in place eliminates the need for duplicate, costly audits from other sources. The SQF program has been implemented by more than 5,000 companies operating in Asia-Pacific, the Middle East, Europe, South America and in the United States. In addition, SQF Certification meets the safety standard of the Global Food Safety Initiative (GFSI).

Furthermore, to receive this certification, we expanded our product line offerings to include coconut only products. These products are certified as being Palm Free, which is becoming an increasingly requested option during this widely controversial time. Many companies are choosing to eliminate non-sustainable palm oil due to the effects harvesting has had on the workers in the palm oil industry and the deforestation in the rainforests of southeast Asia. Because of this and the ever-evolving natural specialty chemical industry, TRT is also a RSPO registered site and offers Mass Balance product options.

Sedex is a not-for-profit membership organization which is dedicated to driving improvements in ethical and responsible business practices in global supply chains. In 2022 Twin Rivers completed a Sedex Members Ethical Trade Audit or SMETA. The SMETA is intended to provide transparency for SEDEX's four governance pillars of Labor, Health and Safety, Environment and Business Ethics. TRT passed the SMETA with no findings or corrective actions and the outstanding comment in the SMETA about TRT was ...“Excellent environmental standards are maintained. A full and comprehensive sustainability program is in place”. The results of the SMETA are available to TRT's customers.

Individuals, communities, and corporations should work in unison to achieve social goals, including the elimination of homelessness, food insecurity, diseases, discrimination on any basis, and the barriers to education. Corporate Social Responsibility (CSR) is a commitment to our employees and the communities they live and work in.

Over the past three years, TRT has donated to CSR programs in Massachusetts that protect vulnerable individuals and families. This community assistance has been given to the Animal Rescue League, Cardinal Cushing Centers, D.A.R.E. program, Father Bill's & Mainspring Shelter, Jimmy Fund, New England Aquarium, Road to Responsibility, Interfaith Social Services Golf fights Cancer Toys for Tots, Quincy Public Schools, and YMCA Food Pantries and Disabled American Veterans (DAV). Each year, our employees choose a new non-profit to support through donations of goods and/or monetary funds. In 2025, TRT continued to support this program in its budget.